At PikPrice.com, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help with a straightforward return and refund process. Below, you’ll find all the details on how to return items and request refunds.
Return Policy
How Long Do I Have to Return Items?
• You can return eligible items within 30 days of purchase.
• Once a return request is submitted, the item must be shipped back within 14 days using the
provided return label.
• Items returned after the 30-day window will not be accepted.
Who Pays for Return Shipping?
• If you’re returning an item due to a change of mind, the return shipping cost will be your
responsibility.
• If the item is defective, not as described, or you received the wrong item, PikPrice.com
will cover the return shipping cost.
Important Return Information
• Return Address: The return address is not the sender’s address on your package. You must
use the return label provided by us to avoid processing delays.
• Accidental Items: Ensure you do not send back any items you do not wish to return.
PikPrice.com is not responsible for returning incorrect items and does not offer refunds for
them.
• Items That Can’t Be Returned: The following items are ineligible for returns:
â—¦ Worn, washed, or damaged clothing, or items with removed tags or hygiene stickers.
â—¦ Grocery and food products.
â—¦ Health and personal care items.
â—¦ Certain free gifts and customised products.
â—¦ Some underwear orders.
Return Process
1. Verify that your item is eligible for return.
2. Submit a return request through your PikPrice.com account within 30 days of purchase.
3. Use the return label provided and return the package within 14 days.
Refund Policy
Refund Process
• Refunds will be processed after we receive your return and conduct a quality inspection.
• If the returned item is used, damaged, missing parts/accessories, or not properly
packaged, your refund may be reduced accordingly
• Refunds will be credited to the original payment method (credit or debit card).
• The refund will appear in your account within 5-20 business days, depending on your
bank’s processing time.
How to Receive a Refund
• Refunds are typically processed within 3-10 business days after the inspection is completed
and the refund is issued.
• Please note that your bank’s processing policies may affect the timeline, but rest assured,
PikPrice.com guarantees prompt handling of your refund request.
When Will I Get My Refund?
We’re committed to ensuring your experience with PikPrice.com is smooth and satisfactory. If you
have any further questions, don’t hesitate to reach out to our customer support team.
